Privacy Policy

1. Commitment to Privacy

At OLeLee, we value the trust you place in us when purchasing handcrafted heirlooms. This Privacy Policy outlines what data we collect, how it is used to deliver your orders, and how we safeguard your personal information in strict compliance with the laws of Bangladesh.

2. Information We Collect

• Contact Details: Full name, shipping and billing address, active Bangladeshi phone number, and email address.
• Order History: Products purchased, quilt sizes, transaction references, invoices, and delivery notes.
• Device & Browsing Data: IP address, device operating system, browser type, and navigation flow to optimize user experience.

3. Zero Payment Card Storage Policy

When you pay online via bKash, Nagad, Visa, or Mastercard, transactions are processed directly through 256-bit encrypted SSL/TLS gateways hosted by certified aggregators (SSLCommerz / bKash Direct PGW). OLeLee never stores, retains, or has access to your credit card numbers, CVVs, or mobile banking PINs.

4. How We Use Your Information

• To confirm, fulfill, pack, and ship your handmade orders.
• To dispatch transactional SMS and email notifications (order confirmations, delivery tracking links).
• To assist you via our artisan support desk for inquiries, exchanges, or returns.
• To prevent fraudulent orders and maintain platform security.

5. Sharing with Delivery Logistics Partners

To deliver your parcel safely to your doorstep anywhere in Bangladesh, we share only necessary delivery details (recipient name, address, phone number, and COD payable amount) with vetted domestic courier services (such as Steadfast Courier, Pathao, and RedX). Our courier partners are bound by confidentiality agreements and are prohibited from using your data for promotional purposes.

6. Cookies & Local Storage

We use functional session cookies and local storage to preserve your shopping cart contents, maintain your active login session, and save your language and district preferences. You can disable cookies in your browser settings at any time, though some shopping functions may become unavailable.

7. Your Rights & Data Portability

You have the right to inspect, edit, or request complete deletion of your account and personal profile data at any time. Simply navigate to your Customer Dashboard or email our Data Privacy Officer at privacy@olelee.com.