❓Help & Answers❓
Frequently Asked Questions
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Find quick answers to common questions about our handcrafted Nakshi Kantha heirlooms, payment methods, delivery, and care instructions.
We accept Cash on Delivery (COD) across all 64 districts in Bangladesh, as well as digital payments via bKash, Nagad, Visa, Mastercard, and American Express processed securely through SSLCommerz.
Immediately after placing an order, you will receive an automated confirmation SMS and email with your unique order number. For COD orders, our customer care desk will also phone you briefly to verify delivery details prior to dispatch.
Still Have Questions?
Our Dhaka studio coordinators and artisan liaisons are always happy to help with bespoke requests, fabric advice, and orders.